Glass Ceiling

ITSM Analyst

Full Time

Job Description & Skill Set



  • Job Description and Skill Set

  • Exceptional written and verbal communication skills

  • Excellent Co-ordination skills

  • Ready to work in 24x7 work environment

  • Good knowledge of MS Word, MS Excel

  • Preferably ITIL Foundation Certified/Have ITSM Process Knowledge of Handling Incident, Problem Tickets & Change Requests.

  • Helpful in Timely Follow ups, Co-ordination, and MIS/Reporting

  • High-level problem-solving skills

  • Strong customer focus & Multi-tasking skills

  • Self-starter who is excited about technology

Experience Level: 0-1 Years

No of Vacancies: 1

Qualifications: BSc IT/BTech

Desired Skills and Experience

MS Excel, Coordination, MIS Reporting, MS Word & MS PowerPoint, ITSM/ITIL Process,
Incident/Problem/Change Management

Seniority Level: Entry level


  • Information Technology & Services

  • Computer Software

  • Managed IT

Employment Type: Full-time

Job Functions: ITSM

Additional information:

All your information will be kept confidential according to EEO guidelines.  We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

Why Choose The Henson Group?

  • Over 17+ years experience

  • Most employees are former Microsoft employees, giving us access to:

    • Microsoft executives and product groups

    • Code and knowledge not generally available to our competitors

  • Free escalation path to Microsoft Premier Support provided by Microsoft

  • Implementations at a fraction of the cost our competition charges

  • ISO 27000, 9000, 20000 certified and GDPR Compliant

  • Satisfaction guaranteed or your money back on any project

  • Recognized by industry with numerous awards, including "Microsoft Partner of the Year" 6x

Start your migration today!

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© The Henson Group Inc.

ISO 27000, 9000, 20000 certified and GDPR Compliant

Sales inquiries:  +1-800-980-1130