Glass Ceiling

Experienced Desktop Engineer

Full Time

We are not looking for a strong helpdesk resource looking to move forward win their career but rather a candidate that has already moved on to the third level support role and has some experience managing SCCM and packaging applications. Ideally, we are looking for a contractor with a right to hire.


Permanent position



  • We are seeking an experienced Desktop Engineer responsible for the support of our End User Computing environment. 

  • This Desktop Engineer acts as an escalation point for the Infrastructure team and anything related to End User Computing.

  • This person will help develop automated solutions for deploying software packages, application patches and workstation images.

  • They will be responsible for monitoring our Citrix Environment and escalate issues to the appropriate team member.

  • They should have excellent troubleshooting skills.

  • They should also have excellent written and verbal communication skills.


Skills Required:


  • SCCM, Citrix XenApp, Patch Management, Imaging, Scripting, MSI, Packaging, Automation


Responsibilities would include:


  • Engineer and support multiple Windows desktop images.

  • Maintain desktop images and modify SCCM task sequences as needed.

  • Monitor and maintain the health of our Citrix Xenapp environment.

  • Provide 3rd level support to escalated Infrastructure issues.

  • Manage Microsoft and 3rd party patch deployments.

  • Manage the entire lifecycle of our global standard desktop and laptop models.

  • Package, test and deploy new applications as needed.

  • Provide technical assistance on projects that impact the End User Computing environment.

  • Maintain our existing Knowledge Base and sharing new items with other team members.

  • Create new support documents as well as maintain our existing support documentation.

  • Maintain high standards in quality in the delivery of End User Computing services.

  • Must be able to work independently on assignments while maintaining monthly progress reports.



Position Requirements:

  • Must have 2+ years of desktop support experience in an enterprise environment.

  • Experience with Windows XP, Windows 7, Active Directory Structure and familiar with basic server operations.

  • Requires experience developing and testing software packages using Installshield.

  • Experience with Basic Citrix Xenapp 6.5 Administration.

  • Experience with End Point Protection applications.

  • Experience with full disk encryption software.

  • Experience in automation and scripting: VBScript, batch, PowerShell, etc.

  • Experience with administering and deploying software using SCCM in a global environment.

  • Experience with developing and maintaining workstation images using SCCM.

  • Experience in patch management including bios and firmware updates, service pack upgrades, and application based updates.

  • Experience with Basic Database Administration, particularly in SQL Server.

  • Ability to work under pressure with a willingness to learn.

  • Strong customer service focus, highly organized, responsible, and team orientated with good interpersonal and communication skills

  • Excellent technologist with broad understanding of the Desktop environment



Microsoft MSCE / MCITP certification is a PLUS

MAC experience a plus


Only apply if you meet all the requirements requested.

Additional information:

All your information will be kept confidential according to EEO guidelines.  We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

Why Choose The Henson Group?

  • Over 17+ years experience

  • Most employees are former Microsoft employees, giving us access to:

    • Microsoft executives and product groups

    • Code and knowledge not generally available to our competitors

  • Free escalation path to Microsoft Premier Support provided by Microsoft

  • Implementations at a fraction of the cost our competition charges

  • ISO 27000, 9000, 20000 certified and GDPR Compliant

  • Satisfaction guaranteed or your money back on any project

  • Recognized by industry with numerous awards, including "Microsoft Partner of the Year" 6x

Start your migration today!

1 World Trade Center
85th Fl. New York, NY 10007

© The Henson Group Inc.

ISO 27000, 9000, 20000 certified and GDPR Compliant

Sales inquiries:  +1-800-980-1130