Glass Ceiling

Azure Customer Success Manager

Full Time

Experience Required: 3-5 years

Job Description:

The Azure Customer Success Manager will cover assigned customers worldwide.  This role creates bonds with our Azure customers and will fuel customer success, retention, growth, renewal, and advocacy. 

 

Key Responsibilities Include:

  • Engage with customer executives and other influential stakeholders to identify, define, track, and measure the overall impact of Azure to an organization.

  • Be a recognized expert and thought leader in the practical application of Azure

  • Develop and deliver “success plans” to key customers identifying stakeholders (including partner), milestones, metrics, and risks inherent in a Azure project.

  • Ensures customer creates value through defining and achieving business outcomes

  • Use Interpersonal Mastery to broker power, build consensus and widespread support that aligns all customer stakeholders to the established Vision.

  • Navigate easily in traditional complex Enterprise environments

  • Build and maintain the appropriate C-Level relationships within assigned accounts

  • Execute purposeful planning that drives strong project governance and resolution of issues that builds credibility and assures a seat at the customer planning table.

  • Challenge and change the way a customer views both their business and the business value of Azure.

  • Demonstrates advanced insights and understanding of customers business/industry.

  • Maintain rapid channel of communication to customer on service-related issues and events

  • Escalate critical customer issues and ensure escalation ownership with internal resources

  • Act as Voice of the Customer and provide feedback to services and support teams

  • Support the definition of requirements and execution of proof of concept and / or pilot programs for Azure using MS funding

  • Identify, define and drive phased upsell and cross sell opportunities from account base

  • Ensure customers are actively participating as a reference in support of sellers winning new business

  • Drive customer readiness for service updates, ensuring they are aware of and prepared for potential impacts

Qualifications:

  • AZ900/MS900 is must and AZ104/204 preference

  • Previous account management experience

  • Experience working with CSP or Microsoft

  • Strong business acumen and relationship building expertise

  • Ability to map the customer’s business process to product capability.

  • Experience in running governance of complex deployment and usage projects within large organizations.

  • Top-notch executive engagement skills with an ability to establish trusted advisor relationships with business decision makers.

  • Deep passion for making others successful.

Why Choose The Henson Group?

  • Over 17+ years experience

  • Most employees are former Microsoft employees, giving us access to:

    • Microsoft executives and product groups

    • Code and knowledge not generally available to our competitors

  • Free escalation path to Microsoft Premier Support provided by Microsoft

  • Implementations at a fraction of the cost our competition charges

  • ISO 27000, 9000, 20000 certified and GDPR Compliant

  • Satisfaction guaranteed or your money back on any project

  • Recognized by industry with numerous awards, including "Microsoft Partner of the Year" 6x

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ISO 27000, 9000, 20000 certified and GDPR Compliant