Well !! In this Post we will talk about adding new Incident Category in SCSM . It May be noted that Incident Management / Category is a default Category in SCSM and Cannot be Deleted . In this exercise we will see step by step as to how to create a new Incident category in SCSM .
Log into the server as Administrator :
Go to Service Manager > Library > Lists > Incident Classification :
Double Click the Incident Classification Link .
After that , Click on add Item and add a new Item As Operating System Issue . After that Add new Child Item under this as Blue Screen etc . Click ok You will now see that all the items and sub items have been updated in the Incident Classification .
Now we are done on the server part . In order to confirm that these items have been visible to users as well . Let us log into a user system and see the user console as below :
Click on create request and you will see a window like this :
Click next and you will see that the new items have been added in the Incident box :