Capitalizing on the extensive IT project experience of its consultants, The Henson Group, Inc. offers a dedicated Energy & Utilities Practice that provides highly customized IT solutions based on the latest Microsoft technology. Specifically, THG’s consultants in this practice have more than 10 years of collective project experience serving the IT needs of various utilities and energy companies that operate across several U.S. states and regions.

THG’s APPROACH
Energy and Utility companies today face significant challenges regarding de-regulation, convergence, and technological innovation. THG's expert consultants collaborate with U.S. and international electric, gas, and water utilities to develop custom IT applications and strategies that increase performance and capitalize on emerging opportunities.

Furthermore, THG’s consultants demonstrate particular aptitude assisting clients in implementing applications the more effectively calculate risk and respond to the ever-accelerating pace of the utilities market.

THG’S SERVICES
Fully understanding the potential the latest Microsoft technology offers the Energy and Utility sectors, THG provides real business solutions in the following areas:

Customer Relationship Management (CRM)
THG’s consultants assist clients in designing and deploying sophisticated Customer Relationship Management systems that enable them to build strong long-term relationships necessary to succeed in the evolving utility markets. More than a technology “point” solution or isolated, front-office marketing initiative, THG's approach to CRM encompasses all the activities that involve identifying, attracting, and retaining premium customers. Making optimum use of these solutions, clients are able to generate sustainable, profitable growth, and ultimately, increase shareholder value.

THG also offers strategic insights to strengthen CRM programs for various types of utilities in the energy industry. This includes CRM business templates and integration services for billing systems. THG is also a key implementer of Microsoft CRM and ERP with specific project experience customizing the software for companies in the energy industry.

Trading and Risk Management Solutions
THG has developed an end-to-end suite of offerings that emphasize new and innovative approaches and technologies for managing risk, aligning and refocusing processes and resources, and leveraging opportunities in deregulated markets.

Supply Chain Management
THG helps clients reduce costs and improve efficiency through designing and deploying solutions that improve supply chain management. For example, this usually involves implementing new custom applications for managing crucial tasks, such as e-procurement and hydrocarbon supply chain management.

Windows to Mainframe Interoperability
THG's consultants offer comprehensive host-access solutions that provide the best way to embrace Internet, Intranet, and client/server technologies, while achieving bi-directional integration between Windows and host systems. Consultants from THG, specially trained in implementing Microsoft’s Host Integration Server, assist clients by collecting and analyzing data on the organization’s environment, instructing staff on crucial architecture decisions, and proposing the best possible deployment scenarios.

THG consultants also enable connectivity to IBM's Customer Information Control System (CICS) or Information Management System (IMS) transaction environments using MTS, COM+, or enterprise services. This includes support of "two-phase" commit between platforms.