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Category Archives: Service Manager

As part of a series of specialized guides for System Center, a talented group of our finest Service Manager experts just published an eBook available for you now! Microsoft System Center: Optimizing Service Manager provides focused guidance for deploying and customizing Service Manager, an integrated platform for automating and adapting an organization’s IT service management best practices.

http://shop.oreilly.com/product/0790145396716.do

For more information and a free consult, please contact Henson Group athttp://www.thehensongroup.com/ or 800-980-1130.

Just a quick reminder that Update Rollup 6 for System Center 2012 R2 Service Manager is now available. Note that the System Center 2012 R2 Service Manager Update Rollups are cumulative. Read more and download here:

Update Rollup 6 for System Center 2012 R2 Service Manager

For more information and a free consult, please contact Henson Group at http://www.thehensongroup.com/ or 800-980-1130.

The new video provides an introduction to Service Manager for customers who are looking for initial insight in the features of System Center Service Manager, along with Orchestrator and integration with the other System Center components.

Please enjoy the video and let us know if you have any questions.

http://blogs.technet.com/b/servicemanager/archive/2014/12/16/new-video-overview-of-service-manager-capabilities.aspx

For more information and a free consult, please contact Henson Group athttp://www.thehensongroup.com/ or 800-980-1130.

Antoni Hanus has written up a brilliant and extremely detailed “how-to” on creating a self-service new-hire provisioning experience using Service Manager and Orchestrator. His post is a great read if you want to see a step-by-step example of the awesomeness which can be realized by brining these two products together, or if you’re interested in learning the more arcane tips-n-tricks of authoring Management Packs using the Authoring Tool.

Interested? Hit the link below:

http://blogs.technet.com/b/antoni/archive/2014/04/09/system-center-2012-service-manager-and-orchestrator-integration-example-walkthrough-start-to-finish-new-hire-provisioning-service-request.aspx

For more information and a free consult, please contact Henson Group athttp://www.thehensongroup.com/ or 800-980-1130.